We're building the future of complaints handling for UK social housing providers, making the process faster, fairer, and more effective for both providers and tenants.
Meet the team redefining accountability in social housing through expert knowledge and innovative technology
Complementary expertise in housing operations and technical innovation
Co-Founder, Operations
Leads operational strategy and product delivery, ensuring our solutions meet the real-world needs of housing providers through practical, scalable implementations.
Co-Founder, Housing Expertise
Brings housing complaints experience with support from independent advisors across the housing sector, ensuring our platform addresses real operational challenges.
Every decision starts with understanding the unique needs and challenges of social housing providers
Technology should strengthen public services while maintaining the human touch that tenants deserve
Building regulatory compliance into every feature ensures providers stay ahead of evolving requirements
"Our mission is to equip housing providers with intelligent, compliant, and tenant-focused complaint handling tools — because fair outcomes shouldn't depend on manual processes or siloed teams."
UK housing associations face significant challenges in managing complaints efficiently and maintaining regulatory compliance
Formal complaints processed annually across UK housing associations
Of complaints miss their 10-working-day SLA targets
Of housing officers' time spent on administration vs resolution
Cost per Housing Ombudsman escalation case
Current manual processes and fragmented systems create inefficiencies and increase the risk of missing deadlines.
Housing officers spend the majority of their time on administration rather than actually resolving tenant issues.
Tenants face frustrating delays whilst Housing Ombudsman escalations create significant costs for organisations.
Resolv Tech is currently developing an AI-powered compliance platform specifically designed for UK social housing providers
Our solution aims to automate complaint workflows whilst ensuring full Housing Ombudsman compliance, transforming reactive administration into proactive tenant care.
Intelligent workflows that automatically route, categorise, and track complaints from submission to resolution.
Full Housing Ombudsman compliance built into every workflow, with automatic audit trails and reporting.
Works with existing CRM systems including Salesforce, Dynamics 365, Civica, and Northgate.
Automated workflows reduce case resolution times and eliminate manual bottlenecks
Built-in Housing Ombudsman compliance ensures regulatory requirements are always met
Faster, more effective complaint handling leads to improved tenant satisfaction
We're developing our MVP, with pilot partnerships planned for Q1-Q2 2026.
We're actively developing our Minimum Viable Product, focusing on core AI-powered complaint workflow automation and Housing Ombudsman compliance features.
In Active Development
We're in discussions with forward-thinking housing associations who are interested in being our initial pilot partners and helping shape the platform.
Completed
In Progress
Planned
Anticipated
We're looking for forward-thinking housing associations who want to be at the forefront of complaints handling innovation. Join us in shaping the future of tenant care.
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