Resolv manages the full lifecycle of housing complaints while ensuring compliance at every step. Designed to work with your existing systems, our modular approach allows for seamless integration with minimal disruption.
Complete complaint management
Built-in regulatory alignment
Seamless system integration
Comprehensive AI-powered features designed specifically for social housing complaint management
Intelligent categorisation and priority assignment based on complaint content and urgency indicators
Real-time monitoring of service level agreements with proactive notifications for approaching deadlines
Complete management through all stages of the Housing Ombudsman complaint process
Automatic documentation generation ensuring complete audit trails for regulatory compliance
Automated extraction and processing of complaint information from various digital channels
AI-generated response drafts that are automatically checked against regulatory requirements
Intelligent analysis to identify high-risk complaints requiring immediate escalation or special handling
Advanced analytics to identify recurring issues and emerging trends across your housing portfolio
Real-time performance dashboards tracking key metrics for complaint resolution and tenant satisfaction
Pre-built reports formatted to meet Housing Ombudsman requirements and regulatory expectations
Intelligent connection of related complaints across different properties and tenancy agreements
Flexible data export capabilities for sharing with regulators, auditors, and other external parties
See how our AI-native compliance platform can streamline your operations and ensure regulatory alignment from day one.
Our modular approach allows for seamless integration with minimal disruption to your existing workflows
Designed to work harmoniously with your current technology stack. Our platform integrates deeply with leading CRM systems while respecting your existing processes and data structures.
Choose which components to implement first, allowing for gradual adoption without disrupting operations.
Bidirectional data sync ensures your existing systems and Resolv stay perfectly aligned.
Enterprise-grade security with GDPR compliance and security framework aligned with SOC 2 standards.
Implementation designed to minimise operational disruption with careful change management
Comprehensive training and support to ensure your team feels confident using the new system
Start seeing improvements in complaint handling efficiency from day one of implementation
System setup and configuration
Data migration and integration testing
Staff training and workflow setup
Go-live and ongoing support